Refund policy

DOGGYSMAIL.COM – Return and Refund Policy

At DOGGYSMAIL.COM, we are dedicated to offering a diverse range of high-quality products, including unique handcrafted items made with care and attention to detail. We understand that returns and refunds may occasionally be necessary. This policy outlines the terms and conditions for all items sold in our store. By making a purchase, you agree to the terms outlined below.

Please note that due to the unique nature of handcrafted items, certain exceptions and limitations may apply, as detailed below.

If you wish to return your items, contact us. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to you, simply submit a support request & photos within our email. We will send an immediate replacement.  

We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible. We typically do not offer returns, refunds, or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.

For any issues with past or existing orders, please submit a customer support request directly through our email. This allows us access to all relevant account & order information to help you most efficiently. When time is of the essence, this should be your go-to contact method.

— please include your name, order number, photos of the product, & a description of the issue.

  1. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact us at:

DOGGYSMAIL.COM
[email protected]

  1. Policy Updates:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.